Client
Bento for Business
Overview
I led the redesign of a Spend Management MVP to improve usability, meet accessibility standards, and align the product with enterprise-wide design systems.
Client
Bento for Business
Industry
Fintech
Service
UX Design
Visual Design
UX Research
The Challenge
Convert a fintech startup's debit-based platform to a credit-based product that functions seamlessly within the legacy systems, and complexity of an established top five banking institution. All issues were magnified and 95% of flows required complete overhauls. Users struggled with fragmented workflows, inconsistent UI patterns, and accessibility barriers that created compliance risks.
The Solution
Research: Conducted stakeholder interviews, reviewed analytics, and studied existing design system. Ideation: Facilitated workshops with cross-functional teams to prioritize pain points and opportunities. Design: Created wireframes and interactive prototypes, validated them through three rounds of usability testing with real users. Accessibility: Partnered with accessibility consultants to ensure WCAG 2.1 AA compliance. Collaboration: Worked closely with engineering to establish reusable components and smooth handoffs. Solution: The redesign introduced a streamlined navigation system, improved table clarity, and implemented accessible design system patterns, while meeting internal and regulatory requirements.
The Result
Successful credit product launch that met stakeholder expectations, and regulatory requirements. Increased task completion rate by 35% in usability testing. Contributed to the component library of the bank's design system used by all product teams.
