Research: Interviewed volunteers from member services, reviewed call recordings, and existing data to define the problem. Collaboration: Worked with engineering team to overhaul the backend and deliver more accurate results. Communication: Presented findings to stakeholders across the organization and shared low fidelity prototypes. Kept decision makers in the loop, responding to their feedback, and ensured buy-in at every step. Testing: Built high-fidelity prototypes for moderated usability sessions. Design: Iterations, addressed issues with information hierarchy improving discoverability for key elements. Result: Leadership approved the redesign. I worked with project managment to prioritize development and launch.