Accessible at scale

Accessible at scale

Client

U.S. Bank

Year

2023

Industry

Banking

Overview

Led accessibility compliance efforts across a spend management platform for small business that had been refactored from a fintech startup's product with hundreds of users, to a major bank's with potentially hundreds of thousands of users. The original product wasn't fully compliant with WCAG AA standards, the new version had to be.

Led accessibility compliance efforts across a spend management platform for small business that had been refactored from a fintech startup's product with hundreds of users, to a major bank's with potentially hundreds of thousands of users. The original product wasn't fully compliant with WCAG AA standards, the new version had to be.

Role

UX Design

Accessibility Design

Visual Design

Role

UX Design

Accessibility Design

Visual Design

The Challenge

Inconsistent accessibility practices across teams and outdated design components that created barriers for users with disabilities and risked non-compliance. Accessibility testing tools and procedures within the organization had not been implemented.

What I did

Partnered with internal accessibility consultants, and other stakeholders, to identify every non-compliant asset, style, or pattern. Partnered directly with developers to fix every issue surfaced by Deque Systems Axe DevTools Collaborated with the QA team to establish automated accessibility checks in the pipeline. Recalibrated the platform's palette to meet the required color contrast ratio in every instance. Made certain that every component state, no matter how obscure, and all visual elements were WCAG AA compliant. Organized workshops across the product, design, and dev teams to establish best practices, share new tools, and workflows. Facilitated ongoing accessibility workshops for designers.

The Result

Achieved WCAG 2.1 AA compliance across the entire platform with zero issues. Reduced accessibility-related support tickets by 99%. Influenced company-wide accessibility standards.

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