Client
U.S. Bank
Overview
Led accessibility compliance efforts across a spend management platform for small business that had been refactored from a fintech startup's product with hundreds of users, to a major bank's with potentially hundreds of thousands of users. The original product wasn't fully compliant with WCAG AA standards, the new version had to be.
Role
UX Design
Accessibility Design
Visual Design
The Challenge
Inconsistent accessibility practices across teams and outdated design components that created barriers for users with disabilities and risked non-compliance. Accessibility testing tools and procedures within the organization had not been implemented.
The Solution
Performed an accessibility audit across the entire platform and 20+ flows. Worked directly with leadership to implement standards, integrate testing tools, document best practices with accessibility guidelines for designers and developers. Partnered with internal accessibility consultants, and other stakeholders, to identify every design asset, style, or pattern that risked non-compliance. Worked for weeks to refine solutions for every page, condition, and component state to meet the bank's most stringent standards. Worked with QA to establish automated accessibility checks in the pipeline, trained developers with new tools and processes, and facilitated accessibility workshops for designers. Implemented accessible design patterns across the product suite, ensuring parity between desktop and mobile experiences. Rolled out a shared accessibility component library for design and engineering.
The Result
Achieved WCAG 2.1 AA compliance across all flows with zero issues. Reduced accessibility-related support tickets by 99%. Influenced company-wide accessibility standards.
