Accessible at scale

Accessible at scale

Client

U.S. Bank

Year

2023

Industry

Banking

Overview

I led accessibility compliance across the entire product and dev teams after a dismal audit. We were nearly finished with a reimagined spend management platform for small business that was the product of a fintech startup. Prior to an acquisition, there were hundreds of active users, the new version would have hundreds of thousands of users. The original product hadn't been fully compliant with WCAG AA standards, and the new version had to be.

I led accessibility compliance across the entire product and dev teams after a dismal audit. We were nearly finished with a reimagined spend management platform for small business that was the product of a fintech startup. Prior to an acquisition, there were hundreds of active users, the new version would have hundreds of thousands of users. The original product hadn't been fully compliant with WCAG AA standards, and the new version had to be.

Role

Product Design

Accessibility Design

Visual Design

Role

Product Design

Accessibility Design

Visual Design

The Challenge

Inconsistent accessibility practices across teams and outdated design components created barriers for users with disabilities and risked non-compliance. Accessibility testing tools and procedures within the organization had not been implemented.

What I did

I partnered with internal accessibility consultants and other stakeholders to identify every non-compliant asset, style, pattern, or component. I partnered directly with the dev team to fix every issue surfaced by Deque Systems Axe DevTools I collaborated with the QA team to establish automated accessibility checks in the pipeline. I recalibrated the platform's palette to meet the required color contrast ratio in every instance. I made certain that every component state, no matter how obscure, and all visual elements, were WCAG AA compliant. I organized workshops across the product, design, and dev teams to establish best practices, and share new tools and workflows. I facilitated ongoing accessibility workshops for designers.

The Result

Achieved WCAG 2.1 AA compliance across the entire platform with zero issues. Reduced accessibility-related support tickets by 99%. Influenced company-wide accessibility standards.

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