Process Research: Conducted stakeholder interviews, reviewed analytics, and performed heuristic evaluation. Ideation: Facilitated workshops with cross-functional teams to prioritize pain points and opportunities. Design: Created wireframes and interactive prototypes, validated them through three rounds of usability testing with real users. Accessibility: Partnered with accessibility experts to ensure WCAG 2.1 AA compliance. Collaboration: Worked closely with engineering to establish reusable components and smooth handoffs. Solution The redesign introduced a streamlined navigation system, improved form clarity, and implemented accessible design patterns. A new onboarding flow reduced user setup friction.